Return Policies

1. You have up to 15 consecutive days following the date of reception to request a return number by email.

2. The product must be returned in its original state, including all accessories.

3. Reimbursement will be issued within a 5 business days period, depending on the method of payment, after inspection and approval by a manager. Cash and in-store reimbursements are not available.

4. The customer is responsible for all shipping and handling costs. These fees will not be counted in the calculation of reimbursement.

5. No returns, refund or exchange on special order products, softwares and accessories (drum heads, drum sticks, strings, straps, harmonicas, in-hear, guitar and bass pickups, ear plugs etc.)

6. A 20% restocking fee applies to all product returns.