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Terms and conditions

1. By browsing the website musiquegagne.com, you accept the terms and condition listed below:

2. The product images and specifications are supplied solely for the purpose of guidance. Although the staff of musiquegagne.com will make every effort to ensure the accuracy of all descriptions, some mistakes may occur. Musiquegagne.com may not be held liable for the problems that may ensue to the extent permitted by law.

3. You must ensure that the product responds to your needs.

4. For informational purposes, musiquegagne.com may offer you links to external websites. musiquegagne.com may not be liable for the content of the content displayed on external websites.

5. Shipping and handling fees are generally not included in the prices displayed, except when stated otherwise.

6. musiquegagne.com may not be held liable for delays in delivery caused by the carriers.

7. All our products are subject to a checkup before shipment.

Shipping Policies

1. We are currently only shipping to Canada as of now.

2. When paying by Credit Card, the package will be shipped to the billing address linked to your account.

3. When paying by PayPal, the package will be shipped to the "confirmed" address linked to your account.

4. You must include a complete physical address to ensure that all orders reach their destination. A tracking number is issued for all outgoing orders.

5. All orders are shipped within 2 business days following the approval of payment.

6. Free shipping offers are not applicable to all products.

7. Shipments to Newfoundland, Labrador, Northwest Territories, Nunavut and Yukon Territory are excluded from the Free Shipping Promotion.

8. Shipping fees are calculated automatically through applications provided by carrier companies. You must create a client profile to know more about their fees on products not covered by their shipping policies.

9. If parts of your order are unavailable, we will contact you and negociate arrangements depending on the situation.

10. Musiquegagne.com may not be held liable for any damage incurred during transport.

Return Policies

• You have up to 15 consecutive days following the date of reception to request a return number by email.

• The product must be returned in its original state, including all accessories.

• Reimbursement will be issued within a 5 business days period, depending on the method of payment, after inspection and approval by a manager. Cash and in-store reimbursements are not available.

• The customer is responsible for all shipping and handling costs. These fees will not be counted in the calculation of reimbursement.

• No returns, refund or exchange on special order products, softwares and accessories (drum heads, drum sticks, strings, straps, harmonicas, in-hear, ear plugs etc.)

• A 20% restocking fee applies to all product returns.

Warranty

1. Every product sold by musiquegagne.com is in working condition except when stated otherwise.

2. New products in their original packaging are sold as-is.

3. All used and display items are verified by our professionals before shipping.

4. Musiquegagne.com will always honor manufacturer warranties.

Privacy Policies

1. Under no circumstance will musiquegagne.com disclose your personal information to third parties. Information relating to your order, such as your address, email, and credit card information will be used solely to process your order.

2. musiquegagne.com agrees to protect the confidentiality of all customer data in its database. Your information is protected by the latest technologies, creating a secure environment for your customer experience and ensuring the safety of your information, including delivery information, your customer history, and your credit card numbers.

3. Only those personnel responsible for your order process may access your personal information.

4. We collect IP address data for the purposes of traffic analysis and marketing strategy development.

5. Under no circumstance may musiquegagne.com be held liable for the policies and practices on our partners’ websites.

6. By creating a customer profile on musiquegagne.com you will be automatically added to our mailing list. You may unsubscribe at any time.